If you still cannot connect after resetting your password, contact 白兰地布雷迪 or 贝基Meneely 通过电子邮件.
If you are enrolled in a future trimester, or second or third block course, you may not be able to access library resources until that term or block begins.
URL doesn't work
在校外, 当前教师, 工作人员, and students should be prompted to sign in to databases with their MyNorthwest login information.
What is a DOI and how can I get to the article with it?
A DOI is a unique alphanumeric string (such as 10.1078/1433-8319-0056) assigned to identify content.
A doi link should look like this:
http://doi.org/10.1177/0890117118784447
Why am I getting "user name or password was not correct" error
This often means that your password has expired or you typed an incorrect password. The first step of troubleshooting this is to trymyNorthwest to see if you can login successfully.
If you cannot login on myNorthwest either, please call帮助台 at (660) 562-1634to reset your password.
If your password has been expired, you need to change the password following the instructions. (读 这个页面 for more information.)
If you can successfully login to myNorthwest, but still can't login to search library databases or read linked articles, please check if you have any credential- or password- management software on your machine. (Northwest provided laptops have this software.) The credential software will not automatically update your password even if you have updated one for the campus login. You need to type in your new password on the login page in order to apply the changes on your machine.
I logged in but nothing seems to happen
Please check these settings in your browser:
弹出式窗口拦截器: Disable pop-up blockers while you are accessing the restricted databases.
防火墙: If you see "这个页面 cannot be displayed," it usually means a firewall issue on your side. If you have installed personal firewall software such as Norton Antivirus. You either need to allow access to 198.209.246.37.
饼干: Some databases send "cookies" when you connect to them to verify that you are an authorized user. If your browser reports an error receiving a "cookie," you have to enable them in your browser settings.
I'm using my laptop on campus and see the "这个页面 cannot be displayed" message every time I try to access library databases
使用 NWMSU_Secure wireless network instead of the NWMSU_Guest wireless network. All University provided laptops are capable of this setting. Register your laptop with the Information Technology Helpdesk at (660) 562-1634 to access the NWMSU_Secure wireless network.
Use a network cable and plug it in a network jack nearby. If you are in the library building and need a cable, check one out from the 图书馆 Services Desk, 1楼.
I can use the databases at home, but not at work
许多企业, 政府, and educational institutions use firewalls for security purposes and block every port other than standard web browser ports.
I got a hostname error
Please send the 帮助台 an 电子邮件 that includes the error message.
"Page not found," "Cannot find server or DNS," or browser waits and waits